Effective Date: 12/sep/2024

At TalkSasa, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Bulk SMS services.

1. Information We Collect

We collect personal and business information in the following ways:

  • Account Information: When you create an account with TalkSasa, we collect your name, company name, contact information (email, phone number), billing address, and payment details.
  • Message Data: When you use our Bulk SMS service, we collect the phone numbers of the recipients, the content of the messages you send, and the time and date of the communication.
  • Usage Data: We may collect information about how you interact with our service, including IP addresses, browser type, and device information, as well as logs related to your service usage.

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Deliver SMS messages to recipients, maintain your account, and process payments.
  • Improve the Service: Analyze how you use the service to enhance our platform and develop new features.
  • Communicate with You: Send notifications about your account, service updates, or responses to customer service requests.
  • Legal Compliance: Adhere to legal obligations and prevent misuse of the service (e.g., spam, fraud).

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers who assist us with service operations (e.g., payment processing, hosting, or delivering messages).
  • Legal Requirements: We may disclose your information if required by law or in response to legal proceedings (e.g., subpoenas or court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of TalkSasa’s assets, your data may be transferred to the new owner.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption for sensitive data during transmission.
  • Access Control: We restrict access to personal data to authorized personnel who need it for operational purposes.
  • Security Audits: Regular reviews of our security policies and practices to protect your data.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. This includes keeping your account information while your account is active and retaining message data for as long as required by regulatory or operational needs.

6. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal or contractual restrictions.
  • Restriction: Request that we limit how we use your personal information in certain circumstances.
  • Objection: Object to the processing of your personal information in specific situations.

To exercise any of these rights, please contact us at info@talksasa.com.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your interactions with our service. This helps us analyze user behavior, improve our website, and offer personalized features. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

If you are accessing our service from outside [Your Country/Region], your data may be transferred to and processed in our facilities or third-party providers’ facilities in [Insert Region(s)] where data protection laws may differ from those in your jurisdiction. By using our service, you consent to such transfers.

9. Changes to This Privacy Policy

TalkSasa reserves the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of the service after such changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

TalkSasa
Email: info@talksasa.com
Phone: +254 712 295 880
Address: Nairobi, Kenya

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