Frequently Asked Questions

Our delivery reports are 99.9% accurate and provide real-time status updates. You can track each message from sent to delivered status with detailed timestamps.

You'll see statuses including: Sent, Delivered, Failed, Pending, and Expired. Each status provides clear information about the message state.

Delivery confirmations are typically received within 3 seconds of message delivery. In rare cases, it may take up to 24 hours for final status updates.

Yes, you can download delivery reports in CSV or Excel format from your dashboard. Reports can be filtered by date range, status, and campaign.

We support all major networks including Safaricom, Airtel, and Vodacom in Kenya, and Vodacom, Airtel, and Tigo in Tanzania. We have direct partnerships with these networks for optimal delivery.

We primarily focus on local numbers in Kenya and Tanzania. For international messaging, please contact our sales team for custom solutions.

We provide comprehensive coverage across both urban and rural areas in Kenya and Tanzania through our direct network partnerships, ensuring messages reach even remote locations.